Turn Hidden Customer Insights into Strategy Your Whole Team Can See
Visual facilitation for insight teams and organizational leaders who need to understand what people actually mean—not just what they say.
What You Walk Away With
Every engagement produces visual assets designed to communicate across teams, survive beyond the meeting, and stay useful for months.
Complete visual maps showing pain points, emotional states, competing priorities, and decision moments—built collaboratively with your customers or stakeholders. Stakeholders engage with visual stories in ways they never engage with slide decks.
Individual scenes and moments designed to be reorganized for different presentations, roadmaps, and strategy sessions. Executives see strategy implications. Product teams see feature priorities. Designers see interaction problems.
Co-created frameworks that capture strategic decisions, alignment outcomes, or synthesis of complex discussions. When teams build something visual together, they create shared language that sticks.
Real-time illustrations of your event, keynote, or workshop—capturing ideas as they unfold. Ideas that stick and spread. Attendees photograph, share, and remember visual summaries.
Why Current Methods Fall Short
Traditional research tells you what people say. Visual co-creation reveals why they mean it.
When participants build something visual together—whether it's a customer journey, a strategy framework, or an alignment map—they surface details they couldn't articulate in an interview. The competing priorities. The emotional states. The exact moment where things break down.
The visual becomes a shared artifact that creates immediate alignment across your team and stays useful long after the session ends.
How We Work
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Participatory Journey Mapping & Research Synthesis
Surface what customers know but can't articulate. Co-creation sessions where customers build visual journey maps of their experience—revealing context that traditional research misses. You get modular visual assets for presentations, roadmaps, and strategic planning.
Best for: Insight teams and product leaders
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Visual Strategy Workshops & Brainstorm Facilitation
Make thinking visible so teams align faster. Facilitated sessions where your team co-creates visual frameworks for strategy, planning, or problem-solving. Everyone leaves with shared understanding and artifacts they can return to.
Best for: Leadership teams and cross-functional groups
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Cross-Cultural Research & Community Engagement
Visual methods that work across cultures and languages. Participatory research and stakeholder engagement where diverse voices shape outcomes. MultiLingual facilitation in English, Spanish, and Polish
Best for: Global teams and organizations with ESG commitments
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Live Visual Notes
Ideas that stick and spread. Real-time visual capture of your event, keynote, or meeting. High-resolution deliverables ready for sharing across decks, reports, and social media.
Best for: Conferences, offsites, and all-hands meetings
Your customers have the answers. Let's help them show you.
In 30 minutes, we'll explore your research challenge and determine if visual facilitation is the right fit.
The Team
Coté Soerens
Founder & Lead Facilitator, US Lead and LatinAmerica
Based in Chicago, working across the US.
Coté founded Drawn Together Studio to help teams unlock insights they didn't know they had—combining a therapist's listening skills, a researcher's rigor, and an illustrator's craft. A Chilean-American based in Chicago, her background spans organizational psychology, UX research, and community organizing, which means she knows how to create space for people to express what they really mean, not just what they can easily articulate. She's worked with organizations from startups to Fortune 500 companies including Colgate, GE Healthcare, Oracle, and Altruistiq. Coté believes the magic happens when people draw together
Ania Staśkiewicz
Based in Poland, working across Europe
Ania co-facilitates strategic visual workshops at Drawn Together Studio, bringing eight years of visual synthesis experience to help organizations think through complex challenges together. Based in Poland and leading our European practice, she combines rigorous facilitation training with real-time visual mapping skills honed through work with brands like L'Oréal, Samsung, and Danone. Ania believes the best insights emerge when teams can see their thinking unfold together—and that playful, collaborative exploration unlocks possibilities that traditional meetings miss. She facilitates in Polish and English, and brings genuine curiosity and energy to every engagement.
Co-Lead Facilitator, Europe Lead
Affiliates
Amy Mosley Miller
Research Design Partner
Amy brings research design expertise to Drawn Together's process. With psychology training from UPenn and a master's in Cultural Psychology from UChicago, she understands how people actually make decisions. She's led research for Takeda, Bayer, 3M, and Panasonic.
Capture of Community Conversation
Sketchnote of an organization's model
Explainer Sketchnote
Creative Mornings Chicago
Client Convening for State of Sustainability
Its a wrap! Neighborhood Economics Team Chicago
Participatory Journey Mapping Session
Creative Mornings
Convening
Capture of Envisioning Workshop
